customer service

Re-humanizing business with social media

Social networking tools like Twitter, LinkedIn, Facebook etc. are re-humanizing business. That was my biggest take-away from from the Ohio Growth Summit 2009 which had an entire track devoted to social media for business. I must admit I was surprised. Although I have been pretty active on LinkedIn for some time: http://www.linkedin.com/in/tomrausch I am only [...]

Unleashing Employee Creativity

When organizations undertake cultural transformation, they believe that by fully engaging employees they will ignite new levels of employee creativity and higher levels of productivity. That is expected. What is never known, however, is how that creativity will manifest. Often, it transcends even the highest of expectations and deeply inspires customers and fellow employees alike. [...]